PRIVACY POLICY

Order ID: 8199482071105595

Effective Date: 20/02/2025

1. Information We Collect:
We collect the following types of information:

Personal Information You Provide: When you create an account, make a purchase, contact us, or otherwise
interact with our services, we collect information you provide directly, such as your name, email address, phone number, postal address, payment information (processed by Stripe/other processor), and any other information you choose to share.

Information We Collect Automatically: When you use our website, we automatically collect certain information about your device and usage, including your IP address, browser type, operating system, referring website, pages viewed, links clicked, and other usage data. We may use cookies, web beacons, and other tracking technologies to collect this information.

Information from Other Sources: We may receive information about you from other sources, such as social media platforms (if you connect your account) or third-party service providers.

2. How We Use Your Information:
We use your information for the following purposes:

Providing and Improving Services: To provide and personalize our services, process transactions, fulfill your requests, and improve the functionality and user experience of our website.
Communication: To communicate with you about your account, orders, inquiries, updates, and marketing materials (if you opt-in).
Marketing: To send you promotional emails or display targeted advertising (if you opt-in). You can opt-out of marketing communications at any time.
Legal Compliance: To comply with applicable laws and regulations.
Other Purposes: We may use your information for other purposes with your consent.

3. Sharing Your Information:
We may share your information with the following categories of third parties:

Service Providers: We may share your information with third-party service providers who assist us with payment processing (e.g., Stripe), website hosting (e.g., Wix), marketing, analytics, and other services. We require these providers to protect your information.

Business Partners: We may share your information with business partners who offer products or services that may be of interest to you (only with your consent).

Legal Authorities: We may disclose your information to legal authorities if required by law or legal process.
Affiliates: We may share your information with our affiliates for the purposes described in this privacy policy.
Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets,
your information may be transferred as part of that transaction.

4. Cookies and Tracking Technologies:
We use cookies and other tracking technologies to collect information about your website usage. You can control cookies through your browser settings, but disabling cookies may affect the functionality of our website. We may use both
session cookies (deleted when you close your browser) and persistent cookies (remain on your device for a period of time).

5. Data Security:
We employ industry-standard security measures, including encryption, firewalls, and access controls, to protect your information from unauthorized access, use, or disclosure. Data at rest is encrypted using AES-256 encryption, and
data in transit is protected using secure socket layer (SSL) encryption. Our systems are regularly assessed for vulnerabilities, and we conduct periodic security audits to ensure the effectiveness of our security measures. In the event of a data breach, we have a defined incident response plan in place to mitigate the impact and notify affected individuals as required by law. While we strive to maintain the highest level of security, no data transmission over the Internet or electronic storage method is absolutely guaranteed to be 100% secure. We continuously evaluate and update our security measures to minimize risks.

6. Data Retention:
We retain your information for as long as necessary to fulfill the purposes described in this privacy policy, unless a
longer retention period is required by law. Specifically, we retain digital assets for a period of 12 months after service delivery. Access to data and reports will be available for 28 days from the end of service. Extended storage periods can be arranged by mutual agreement, which may incur costs depending on the specific retention requirements. After the applicable retention period, assets will be securely deleted unless otherwise agreed upon in writing.

7. Your Rights:
You have the right to access, correct, or delete your personal information. You may also have the right to object to or restrict the processing of your information. You have the right to data portability, meaning you can request a copy of your personal information in a commonly used electronic format. If you have provided consent for us to process your information, you have the right to withdraw your consent at any time. To exercise these rights, please contact us at admin@sedronesolutions.com.au. We may require you to verify your identity before processing your request to protect your privacy. You have the right to lodge a complaint with a supervisory authority if you believe our processing of your personal information infringes applicable law. Depending on your location and applicable law, you may also have additional
rights regarding your personal information.

8. Children's Privacy:
Our website is not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without verification of parental consent, we take steps to remove that information. We take additional precautions with content featuring minors. Such content is flagged and stored with restricted access. We require explicit parental or guardian consent for capturing and storing any content featuring minors. Parents and guardians can request review, modification, or deletion of content featuring
their child at any time.

9. Changes to this Privacy Policy:
We may update this privacy policy from time to time. We will notify you of any changes by posting the updated policy on our website. Current customers will be notified of any Privacy Policy changes via email at the earliest convenience.

10. Contact Us:
If you have any questions about this privacy policy, please contact us here: https://www.sedronesolutions.com.au/contact
or
Email: admin@sedronesolutions.com.au